How UHD BioHealth plans work

A UHD BioHealth plan starts with a detailed online questionnaire, which an AHPRA-registered doctor reviews before making contact within 24 hours. Where it's useful, they'll arrange bloodwork at a local collection centre, then you receive a written personalised plan to read before paying anything. A second, independent doctor holds a consultation with you before anything goes ahead.

This page walks through each step, what you can expect, and what it costs.

Step one, the questionnaire

Everything is built from what you tell us, so the process begins with a detailed online questionnaire. It takes 5 to 8 minutes and covers your goals, health history, current medications, lifestyle and the things that matter to you.

It's more detailed than a typical booking form, and that's deliberate. Have a list of your current medications nearby, along with any recent test results, so your answers are as accurate as possible. The more your doctor understands about you, the more specific and useful your plan can be. There's no payment at this stage.

Step two, a doctor reviews it

An AHPRA-registered doctor reads your questionnaire in full and makes contact within 24 hours. This is a real conversation, a chance for them to ask questions, clarify anything in your answers and understand what you're hoping to get out of it.

If the doctor thinks a different kind of care would suit you better, such as an in-person assessment, they'll tell you plainly. Not everyone who completes the questionnaire goes on to a plan, and that's how it should be.

Step three, bloodwork where it helps

Some questions can't be answered from a questionnaire alone. Where your doctor recommends it, you'll receive a pathology referral and can have bloods taken at a local collection centre. Your results come back to your doctor, who uses them in preparing your plan.

Bloodwork isn't automatic. It's recommended when it will genuinely add to the picture. If you're having tests, your doctor will let you know if anything special is needed beforehand, such as fasting.

Step four, your written plan

Next, you receive a detailed written personalised plan, usually around 10 pages. It's written for you, not assembled from a template, and it covers the following.

• what your doctor recommends, and why
• safety checks against your health history and current medications
• your follow-up schedule
• every cost, itemised

You read it before paying anything. Take your time, reread it, and share it with your GP or family if you'd like. The questionnaire, doctor review and plan all cost nothing, and you only pay if you choose to proceed. For more on what makes a plan genuinely useful, see what makes a good personalised health plan.

Step five, a second independent doctor

If you decide to go ahead, a second doctor, independent of the first, holds a consultation with you before anything goes ahead. They come to your plan fresh, check it holds up for you and answer any questions you've thought of since reading it.

This step exists because a plan that covers several parts of your health deserves more than one person's judgement. You can read more about the reasoning in why two doctor reviews matter.

Step six, ongoing care

Where your plan involves anything from a pharmacy, it's handled through Australian licensed pharmacies. From there, follow-up check-ins are part of the process, so your doctor can see how you're going, answer questions and update your plan if your circumstances change.

Throughout, your health data is encrypted and stored in Australia.

Check-ins are also a good time to raise anything new. If you've started a new medication, been unwell, had other tests or simply noticed something that doesn't feel right, tell your doctor. Plans are written to be revisited, and the more your doctor knows, the better they can keep yours relevant to you.

What this process doesn't do

It's worth being clear about the limits. A telehealth plan doesn't replace your regular GP, emergency care or anything that needs a physical examination. Everyone's health is different, so no plan can promise a particular result. What the process aims to give you is a careful assessment, a clear written explanation and time to decide for yourself.

Getting started

UHD BioHealth is a doctor-led telehealth service available in every state and territory. The questionnaire takes 5 to 8 minutes, a doctor makes contact within 24 hours, and your plan costs nothing to receive and read. If you'd like to see what your plan would look like, start your assessment.